The New Way to Manage Global IT
Introducing Source 1 Solution’s brand new commercial software, offering comprehensive, self-guided management for global business IT needs. S.A.M, which stands for “Self Assisted Management” encompasses every step of the Managed IT lifecycle, all in one platform. It efficiently handles workflow management, assigns work requests to third-party organizations, and oversees all aspects of IT hardware support services, recruitment, and IT services for MSPs. With a network of over 150 vetted, experienced providers in over 60 countries, businesses of any size, industry or location can access personalized support from a local expert, straight from this easy to use online portal. With SAM, your business gains access to global service delivery that is faster and more efficient than ever before.
What's your "IT"?
What’s the “it” that’s plaguing your organization? Odds are, we can manage it.
What's Inside?
Take a closer look at what you can do in the SAM application
- A feature-rich dashboard encompassing service management, logistics, finance, sales tools, and customizable private networks.
- Create robust private service networks to support business operations and integrate seamlessly with clients.
- Manage day-to-day business flow with dedicated operational management tools, handling both internal and external requests with full-service management tools for SLAs.
- Customize department functionalities, from Admin and Helpdesk to Finance and field-defined departments.
- Simplify procurement requests with a centralized bidding process, eliminating the need for managing multiple email threads.
- Comprehensive reporting capabilities covering service management, stock management, billing and finance, and sales metrics on opportunities and procurement requests.
- Source services from a global database of Verified Providers, facilitating direct procurement.
- Source services from a global database of Verified Providers, facilitating direct procurement.
- Comprehensive asset management tools including FSL Mapping and stock inventory support for various service contracts.
- Direct chat tools for all service requests, featuring connection rooms and integration with the Telegram app.
- Integrated billing management linked to contracts, service requests, logistics, and inventory, ensuring streamlined cost management and approval processes.
- Powerful tools to create and send procurement, tender requests, and inquiries within private networks or through the built-in marketplace, with smart matching capabilities for finding suitable providers.