Use a clear, evidence based checklist to review SLA performance, security, reporting, support, and strategic value in under 30 minutes.
Most providers sound strong until you ask for proof. This checklist helps your team review what is actually being measured, documented, and enforced across the areas that matter most.
25 evidence based assessment questions
A simple three point scoring model
Clear action thresholds
A CIO action summary for next steps
A low score does not mean failure. It means risk exposure.
That is the point of the audit. Missed SLAs, weak reporting, unclear escalation, and limited visibility are early signs of operational risk. Catching them early gives your team the chance to act before performance, security, or leadership confidence takes a hit.
Most CIOs complete the checklist in 20-30 minutes. The key is gathering evidence, not guessing.
A score below 50 indicates significant gaps that warrant either a direct conversation with your current MSP or evaluation of alternatives.
The checklist applies across industries, with particular relevance for healthcare, financial services, and other regulated sectors.
