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Is Your Managed Service Provider Measuring Up in 2026?

Use this evidence-based checklist to evaluate your current MSP across five critical dimensions: SLA Performance, Security & Compliance, Reporting & Visibility, Escalation & Support, and Strategic Partnership.

Gain visibility. Reduce risk.

The MSP Self-Audit Checklist provides a concise framework for reviewing your provider across the areas that matter most in 2026.

A low score doesn’t indicate failure—it indicates risk exposure.

What’s Inside: 

  • 25 specific, evidence-based assessment questions
  • Rigorous 3-point scoring methodology requiring documented proof
  • Scoring guide with clear action thresholds
  • CIO Action Summary template to prioritize improvements 

Built for CIOs, IT directors, and operations leaders who need clear answers—not assumptions.

Get the Free Checklist

If Your Audit Reveals Gaps

If your self-audit highlights missed SLAs, limited visibility, or unclear accountability, that doesn’t indicate failure—it indicates an opportunity to act with clarity. Identifying gaps early allows organizations to address risk, strengthen controls, and make informed decisions before issues impact uptime, security, or leadership confidence.

F.A.Q.

Most CIOs complete the checklist in 20-30 minutes. The key is gathering evidence, not guessing.

A score below 50 indicates significant gaps that warrant either a direct conversation with your current MSP or evaluation of alternatives.

The checklist applies across industries, with particular relevance for healthcare, financial services, and other regulated sectors.

Tier 1 Resolutions
10 %
Digital & Physical Security
200 ˚
GTS Tickets Managed Annually
50 k+

Get the Free Checklist